Privacy policy

Welcome to La Gracia. Your privacy is extremely important to us, and we are fully committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect the data you provide when you visit our website https://lagracia.in (“Website”).

By accessing or using our Website, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect the following types of information to ensure a smooth shopping experience:

a. Personal Information

  • Name

  • Email address

  • Phone number

  • Shipping and billing addresses

b. Payment Information

Payment details such as credit/debit card numbers or UPI data are processed securely through trusted third-party payment gateways. We do not store or have access to your full payment information.

c. Order & Transaction Details

  • Product purchase history

  • Order preferences

  • Billing & transaction records

d. Technical & Device Information

Collected automatically through cookies or tracking tools:

  • IP address

  • Browser type

  • Device information

  • Pages visited and browsing patterns

2. How We Use Your Information

Your data is used to provide an efficient, personalized, and secure shopping experience. We use your information to:

  • Process, confirm, and deliver your orders

  • Communicate updates regarding orders, shipping, and support

  • Improve Website performance and customer experience

  • Send promotional offers, newsletters, and updates (optional opt-out anytime)

  • Prevent fraudulent activity and ensure Website security

  • Meet legal, regulatory, and compliance obligations

3. Sharing of Information

We do not sell, rent, or trade your personal information.
However, we may share it with the following parties, only when necessary:

a. Service Providers

Trusted third parties that help us with:

  • Payment processing

  • Courier/shipping services

  • Website analytics

  • Marketing support

b. Legal Compliance

We may disclose information if required:

  • By law

  • By government or legal authorities

  • To protect our rights and prevent misuse

c. Business Transfers

In case of a merger, acquisition, or restructuring, your information may be transferred to the new entity with the same privacy safeguards.

4. Data Security

We use industry-standard security measures to protect your personal data from unauthorized access, loss, or misuse.
Please note that while we strive for full security, no method of online transmission is 100% secure.

5. Cookies & Tracking Technologies

We use cookies to:

  • Improve website functionality

  • Remember your preferences

  • Provide personalized product recommendations

  • Analyze website traffic and performance

You may choose to disable cookies through your browser settings, but it may affect certain features of the Website.

6. Your Rights as a User

You have the right to request:

  • Access to the personal data we hold about you

  • Corrections or updates to your information

  • Deletion of your data (where legally applicable)

  • Opt-out from marketing and promotional emails

  • Details of how your data is collected and used

To exercise these rights, contact us at:

📧 support@lagracia.in
📞 +91-9311822811

7. Third-Party Links

Our Website may contain links to external sites. These websites have their own privacy policies, and we are not responsible for their practices. We encourage you to read their policies before interacting with them.

8. Updates to This Privacy Policy

We may update or revise this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Continued use of the Website after updates implies acceptance of the revised terms.

9. Contact Details

For questions or concerns regarding this Privacy Policy, please contact:

La Gracia
F-104, Kirti Nagar,
New Delhi – 110015
📧 support@lagracia.in
📞 +91-9311822811