Shipping & Handling
- Shipping:Shipping Time: Orders are usually processed and shipped within 48 hours. Please note personalised items will take longer to process. If your order has both personalised and non-personalised items, the order will be split, and the non-personalised items will be delivered beforehand.
- Shipping Charges: Please note that we do not offer free shipping on any orders and returns. Each order and return will have Rs. 150 shipping charges. Shipping charges are non refundable even in case of cash on delivery.
- Tracking: You will receive tracking details over email and SMS/WhatsApp, once the order is shipped.
- ReturnsReturn Policy: We offer a 7-day return policy for all unused and unworn items. We request to make the unboxing video each time you receive the product in case any check is required
- We will arrange for the return pick up from the originally delivered address only. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return/exchange, your item must be unused and in the same condition that you received it along with the brand tag. It must also be in the original packaging. Please also return any freebies received with the order
- LaGracia reserves the right to process refund after checking the returned items.
Refund Policy: In case you have requested the return of any of your products, the refund of the same shall be initiated once we receive the product back in our warehouse and gets thoroughly check by our quality and inspection team.
Refunds will be processed once your return is received and inspected in our warehouse in a maximum of 7 days from the date on which LaGracia receives returned goods. We will send you an email/Whatsapp message to notify you that we have received your returned item. If everything is in order, then your refund will be processed, and the amount will be refunded to your original method of payment for prepaid orders. For cash on delivery orders, we will ask you to provide us with your bank account details and credit the refund amount in the same. In case of prepaid order through UPI, Credit Card, Debit Card, or Net Banking, the amount will be refunded back to the account from which it was paid within 5-7 working days. Please note that Cash-on-Delivery charges and Shipping Charges (if applicable) are not refundable.
For any defective/ damaged/incomplete/wrong order delivered, we request you to inform us within 48 hours of receiving the order with the unboxing video of the product received.
For defective and wrong shipment, you can initiate the return on our Website or mail us on support@lagracia.in.
Please keep in mind the following–You need to share the images and unboxing video for wrong product with fully packed condition.
Kindly ensure the video is clear and the damaged/defective/missing part of the jewelery is highlighted in zoom.
You must send us a video of the original labels and tags intact box.If the video is not shared as per the mentioned details we will be not able to cater any further request.
We will be requiring a 360-degree unpacking video of the parcel for us to process the request further. Please note that insufficient evidence or visible signs of tampering with the packet may result in your claim not being honoured. In all such cases, the brand reserves the right to take the final decision.
In case you face any technical difficulties in following this process, kindly get in touch with us on support@lagracia.in or whatsApp us on +91-9311822811. We will then investigate the case and reply within 48-72 hours with the best available resolution.
Any such complaint raised after 7 days of receiving the order may not be considered.
Once you have booked the return request, we request you to be available for the reverse pick-up, and we request you to answer calls from the delivery partner. In the absence of your availability or inability to answer the calls, the delivery partner may, at their discretion, cancel the reverse pick-up. In all such cases, the process will have to be re-initiated again, and the overall timeline will increase.
Further, please note that while most pin codes are forward and reverse serviceable, in rare cases, some pin codes may only be forward serviceable and not reverse serviceable. In all such cases, we may request you to return the product via an alternate courier service or India Post and returned shipping costs shall be borne by customer.
Any single jewellery in a combo/ gift box cannot be replaced or returned.
Products purchased in the period of a special promotional offer, contests, clearance or any special scheme, cannot be returned or replaced.
Replacement & Exchange: You can also avail replacement or exchange of your order as per your requirements. The conditions remain the same as those applicable to returns. The replacement will only be shipped after the initial return has been received and checked.
Return Process: You can initiate a return request from our website or through email request. Alternatively, you can reach out to our Customer Support team, and they’ll guide you through the process. Once you have booked the return request, we request you to be available for the reverse pick-up, and we request you to answer calls from the delivery partner. In the absence of your availability or inability to answer the calls, the delivery partner may, at their discretion, cancel the reverse pick-up. In all such cases, the process will have to be re-initiated again, and the overall timeline will increase.
In the unlikely event that you receive an empty parcel or a missing product, we would request you to reach out to our customer support team for assistance within 48 hours of the package being delivered. We will be requiring a 360-degree unpacking video of the parcel for us to process the request further. Please note that insufficient evidence or visible signs of tampering with the packet may result in your claim not being honoured. In all such cases, the brand reserves the right to take the final decision.
For more detailed TnCs, please refer to our Terms of Service page.
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